🤔 The So' Discount warranty: how does it work?

When paying for your order, you will be offered the option to add the So’Discount guarantee.

The So'Discount offer gives you access to exclusive benefits:

1. Free returns

Not satisfied? Returning your item costs you nothing: Le Vapoteur Discount provides you with a prepaid label to send it back without spending a penny.

2. More time to decide

Not sure about your purchase? The "Satisfied or Refunded" guarantee is extended from 14 to 30 days. This gives you more time to decide.

3. Priority after-sales service

Your requests by email and via chat are now handled as a priority by our team.

4. 3-month equipment guarantee

In the event of breakage, your equipment will be replaced with a new one for a period of 3 months.

5. Guarantee for opened equipment

Your opened but unused equipment may also be returned.

⚠️ To be accepted under the right of withdrawal, returned products must reach Le Vapoteur Discount:

To be accepted, returned products must reach Le Vapoteur Discount:

• Before the applicable deadline expires (30 days with So’Discount).
• Complete and in their original packaging.
• In resalable condition: fully functional, clean, unworn and undamaged.

Products received in a deteriorated, broken, worn, improperly handled or inadequately protected condition during transport will be refused and will not be eligible for any refund.

If refused, you will be notified by email of the reasons. You will then have 7 days to let us know whether you wish to recover your item.

In accordance with the law, the right of withdrawal only allows you to assess a product: under no circumstances does it permit the return of a worn item.

Finally, no withdrawal period applies to products in the Clearance category.

⛔ Which products are not covered by the right of withdrawal?

In accordance with Article 13.2 of our Terms and Conditions of Sale and pursuant to Article L. 221-28 of the French Consumer Code:

This list is not exhaustive and is provided for information purposes only. Consumers will not be entitled to a right of withdrawal for the purchase of the following products:

• All products in the “clearance” category (which includes products past their best-before date) → see our article on this subject: My order > I received products past their best-before date
• All equipment used and placed in Customers' mouths, for hygiene reasons
• All opened e-liquids
• All opened e-liquids containing nicotine
• Any products inseparable from one or more other products due to mixing carried out by the Customer (for example: concentrated flavouring, base, nicotine booster, additive, etc.)

👉🏽 To find out what to do in the event of withdrawal: please refer to our article: Returns policy > Withdrawal > I wish to withdraw