🫨 I have been charged twice

We understand that a duplicate charge on your bank account can be confusing, and we would like to provide some explanations.

☝🏽 If you have noticed a duplicate charge, we invite you first to check the details of your bank transactions on your account statements.

Such an incident may be temporary and linked to several reasons, generally beyond our control.

Here are the most common causes:

1. Technical issue during order processing: In some cases, a technical error may result in two payment requests being submitted for the same order.
2. Payment authorisations: Sometimes, your bank may authorise a payment without it actually being charged immediately. This may give the impression of a duplicate charge, but once the payment is finalised, one of the transactions is cancelled.

👉 If the error persists after the necessary checks, please contact us here! and provide us with a screenshot of the duplicate charge in question.

We will review the situation and take the necessary steps to resolve the issue as quickly as possible 🤝

Thank you for your trust, and take care.