😑 My parcel is damaged

Did your parcel arrive slightly damaged?

🔎 Checking your parcel and its contents

Depending on the selected carrier, the parcel may be delivered to a collection point against signature, handed to you at home (with or without signature), or delivered directly to your letterbox. Whatever the parcel delivery method, you are required to check the condition of the packaging and the contents of the parcel (damage, missing part, damaged parcel, broken part).

🙅🏽‍♀️ In the event of a dispute:

Pursuant to Article L. 216-5 of the French Consumer Code and our Terms and Conditions of Sale:

• If the parcel is handed to you in person by the carrier, you are invited to note your objections directly on the carrier's delivery note and, where applicable, refuse the parcel.
• If the parcel is not handed to you in person, you are invited to send your objections to the carrier by registered letter with acknowledgement of receipt, no later than forty-eight (48) hours, excluding public holidays, after receiving the parcel.

📩 Contact us:

Alongside this process and within the same forty-eight (48)-hour period, excluding public holidays, you must inform us of any issues found.

Please submit a request via our contact form: Here! clearly stating the issue encountered and sending us a photo* of your parcel or the bottle concerned. This will enable us to assess the situation and find an appropriate solution.

Once we receive your email, we will get back to you with the next steps!

👉 In the event of damaged delivery, LVD undertakes to replace the defective product(s) upon presentation of a photo* clearly showing the parcel and products (the products may also need to be returned).

⚠️ After the forty-eight (48)-hour period, excluding public holidays, delivery will be deemed complete and the products delivered will be deemed free from any apparent defects. Consequently, www.levapoteur-discount.fr will no longer accept any claims for damage, missing products, damaged parcels or broken parts upon receipt.

*Without this photo, no solution can be provided! It is therefore important to check your delivery and take a photo before taking any action.