It’s annoying, but we have a solution 😇
First of all, if your parcel is marked as delivered on the carrier’s website, check the expected delivery date.
- If delivery was expected less than 48 hours ago, there is nothing unusual!
It is very common for La Poste to mark its parcels (Colissimo) as delivered before they have actually been delivered.
We therefore invite you to check with your neighbours or building caretaker to see whether someone may have collected your parcel in your absence, or wait another 1 to 2 working days to see whether you receive it.
- If the parcel has been marked as delivered for more than 48 hours: contact us!
Send us a message using our contact form: here! and we will take it from there 😉
Need help?
Our customer service team will reply via the website chat or our contact form. Remember to include your order number.