🤔 My order has still not been dispatched

Are you worried because your order has still not been dispatched? 🤔

We would like to emphasise that our teams do their utmost to pay particular attention to every stage of your order, in order to guarantee you a transparent and optimal experience.

There may be several reasons why your order has still not been dispatched:

• Your order has the status “Awaiting bank transfer”

This status means that the order has been received, but payment has not yet been confirmed. Receipt of the bank transfer is pending in order to validate the order. Once the transfer has been received and verified, the order will move to the next stage, "Payment accepted".

The confirmation time may vary depending on the bank and processing times. We recommend making the transfer promptly so that the order can be processed as quickly as possible. Once payment has been confirmed, the order status will be updated and our logistics team will be able to process it promptly.

• You have placed an order and one or more products are awaiting restocking.

This is why its status is still shown as "Payment accepted". When you place your order on our website, it is stated that you need to allow an additional 2 to 3 days on top of the initial delivery time shown on our website when placing your order:

Once this product has been restocked and your order is complete, you will receive an email with the tracking number as soon as the full shipment has been dispatched.

• You placed an order during a major promotional period

Our team may be in "rush" mode, with a high volume of orders to process. And if, like us, you are really perceptive, that means we may be running a little behind the announced delivery times.🤏🏽

Rest assured: we are doing our utmost to ensure your order arrives as soon as possible, but to be honest, it may take a little longer to reach its destination. But we promise, it will arrive with all the care it deserves!