Delivery, returns and warranty.

Ordered products are delivered to the delivery address provided during the order process (the Customer must ensure that the address given is accurate and complete) or to the collection point chosen by the Customer. Prices may vary during promotional periods.

The delivery time for an order consists of:

• From the preparation time: verification of the information entered by the Customer + order preparation + handover of the parcel(s) to the carrier.
• And the transit time of the parcel(s), which depends on the carrier chosen by the Customer.

Orders are prepared within 0 to 48 hours (excluding orders placed on weekends and public holidays).

In any case, www.levapoteur-discount.fr commits to delivering the ordered product within a maximum period of thirty (30) days from the validation of the order (or from the recording of the cheque or bank transfer in the case of payment by such means).

The items making up a single order are, in principle, delivered in one shipment. Exceptionally, www.levapoteur-discount.fr reserves the right to split deliveries. In such cases, the shipping fee contribution will only be charged for a single shipment.

The order status is accessible in the "My account" section, which will update automatically a few minutes after the order is validated on the website.

Opening of an investigation with the carrier following a delivery delay

www.levapoteur-discount.fr monitors delivery times for parcels handed over to carriers, and an investigation is opened by the Company with the carrier as soon as an abnormal transit delay is detected. A solution will be provided to the Customer no later than 8 working days after the investigation is opened.

In the event of non-receipt of an order within 96 hours of receiving the dispatch email sent by www.levapoteur-discount.fr, if the Customer has not been contacted by www.levapoteur-discount.fr and has not received any other information regarding the delivery of their order (email or SMS from the carrier), they are invited to contact Customer Service to report the delivery delay observed:

• Live chat: Monday to Friday, from 9:00 AM to 5:00 PM. Saturday, from 10:00 AM to 12:30 PM.

Once the tracking shows a status such as "delivered" or "distributed" (for deliveries made without a signature), no further action can be considered.

LVD commits to taking the necessary steps with the carrier in the event of damage. For their part, the customer is required to file a claim with the carrier in order to validate the legal procedure.

LVD commits to informing the customer of the outcome of La Poste's investigation within the deadlines set by the latter.

LVD commits to replacing the defective product(s) in the event of a damaged delivery, upon presentation of a photo of the packaging as well as clearly identifiable products (a return may also be requested).

Documents required in the event of a delivery dispute

For any order over €100 delivered to a home address via Colissimo, in the event of a receipt dispute (parcel declared as delivered by the carrier but not received according to the customer), the buyer must mandatorily provide the following documents to allow an investigation to be opened:

• A signed sworn statement of non-receipt of the parcel (provided by customer service and to be completed by the customer),
• A copy of a valid identity document (matching the delivery details),
• A copy of the complaint filed with the competent authorities (gendarmerie or national police).

Without receipt of all of these documents, no investigation or compensation procedure (refund, return of goods, credit note) can be initiated. This measure aims to align with the requirements already in place for Colissimo relay point deliveries as well as Chronopost deliveries, in the interest of fraud prevention and business protection.

Parcel and contents inspection

Depending on the carrier selected, the parcel is delivered at a relay point with signature, at home in person (with or without signature) or directly into the Customer's letterbox.

Regardless of the delivery method, the recipient is required to check the condition of the packaging as well as the contents of the parcel (damage, missing item, damaged parcel, broken part).

In the event of a dispute:

• If the parcel is delivered in person by the carrier, the Customer is invited to note their complaints directly on the carrier's delivery note and, if necessary, refuse the parcel.
• If the parcel is not delivered in person, the Customer is invited to submit their complaints to the carrier by registered letter with acknowledgment of receipt, no later than three (3) days after receipt of the parcel.

In parallel with this process and within the same three (3) day period, the Customer must inform www.levapoteur-discount.fr of any anomalies found. This can be done by letter addressed to Customer Service, or via the "My account" section on the www.levapoteur-discount.fr website, or via our contact form: Contact us - Le Vapoteur Discount (levapoteur-discount.fr) by specifying the issue encountered precisely.

After the three (3) day period, the delivery will be deemed complete and the delivered products will be deemed free from any apparent defect. As a result, www.levapoteur-discount.fr will no longer accept any claim for damage, missing product, damaged parcel or broken part upon receipt.

However, the Customer naturally retains the benefit of the conformity guarantee and hidden defects warranty for any malfunctions that the Customer could not have detected upon delivery.

The legal withdrawal period is fourteen (14) days.

Pursuant to the provisions of Article L.121-21 of the French Consumer Code, the consumer has a period of fourteen days to exercise their right of withdrawal from a distance contract without having to give any reason.

How to exercise the right of withdrawal

Under the applicable legal provisions, the Customer has fourteen (14) days from receipt of their parcel to inform www.levapoteur-discount.fr of their decision to withdraw, by sending, online on the website, by post or by email, the withdrawal form provided for this purpose, or by any other unambiguous statement expressing their intention to withdraw.

The Customer must return the items within a maximum period of fourteen (14) days from the date on which they communicated their decision to withdraw.

Therefore, to be eligible for the right of withdrawal, returned products must reach www.levapoteur-discount.fr:

• Before the expiry of the aforementioned deadline.
• Complete and in their original packaging.
• In a saleable condition (meaning in particular in perfect working order, clean, unworn, undamaged).
• To the following address: Le Vapoteur Discount - 54 Rte du Poteau - 40230 Saint-Geours-de-Maremne

Products received at levapoteur-discount.fr that are degraded / broken / worn / marked by improper handling inconsistent with assembly in accordance with the manufacturer's specifications and best practices, or by insufficiently protective packaging during transport, will be refused.

They will therefore not give rise to any refund. The Customer will be informed by email of the rejection of their withdrawal request and the reasons for this rejection. Within seven (7) days of receiving this email, the Customer may inform levapoteur-discount.fr, by return email or by phone, that they wish to retrieve their refused item.

In accordance with the law, the right of withdrawal gives the Customer the opportunity to assess the characteristics and proper functioning of the ordered items. Under no circumstances does it entitle the Customer to return a worn item.

Return costs are the responsibility of the Customer.

However, if the withdrawal is due to receipt of an item other than the one ordered, www.levapoteur-discount.fr covers the return costs incurred by the Customer up to the La Poste Colissimo rate.

Refund timelines and methods

If the right of withdrawal is exercised before the expiry of the legal fourteen (14) day period, the refund will be processed within fourteen (14) days following the withdrawal, provided that levapoteur-discount.fr has received the items or proof of shipment (photo of the parcel contents and shipping label) within this period. If the Customer exceeds the information and/or product shipment deadlines mentioned above, their refund will be processed under the extended return policy conditions set by www.levapoteur-discount.fr.

Please note that when a refund is made to a bank card, the speed at which the bank account is credited depends on the type of card held by the Customer. In the case of an immediate debit card, the current account is generally credited within 3 days. In the case of a deferred debit card, the credit appears at the end of the month on the credit card account and not on the current account.

Any delivery error or non-conformity must be reported no later than the second working day following delivery. Beyond this deadline, any claim will be rejected. The claim must be submitted via our contact form: Contact us - Le Vapoteur Discount (levapoteur-discount.fr) by specifying the issue encountered precisely.

The customer may modify one or more items in their order, provided this is done before receiving the email notifying them that the order is being prepared.

In this case, if a negative price difference applies, www.levapoteur-discount.fr will create a credit note for the amount equivalent to the price difference, visible directly in the "My account" section, but no refund will be issued, unless the site www.levapoteur-discount.fr exceptionally agrees to do so.

Orders shipped outside the European Union are subject to the incoterm DDU (Delivered Duty Unpaid). This means that any customs duties, import taxes and possible local administrative charges applied in the destination country are the sole responsibility of the customer. These duties, taxes and charges are neither included in the sale price nor in the shipping fees charged on our website. They are set by local authorities and vary by country. It is the customer's responsibility to enquire, before placing any order, about any applicable duties, taxes and charges in the destination country, in particular by contacting the relevant customs authorities.

In the event of refusal of the parcel by the customer upon arrival — in particular due to refusal and/or non-payment of customs duties — and subject to the return of the parcel to our warehouses, the refund will be made solely on the basis of the sale price, after deduction of:

• return costs charged by the carrier or customs authorities;
• and, where applicable, administrative processing fees.

The initial shipping costs, subject of the order, will remain due as they are the sole responsibility and liability of the customer;

No refund can be processed until the parcel has been returned to us. If the parcel is abandoned or destroyed by the customs authorities of the destination country, no refund will be possible.