🚑 Our guide to the most common faults

Are you having issues using your e-cigarette? 🛠 Don't panic! They can generally be resolved easily 😊

💡 The first piece of advice we can give you is to consult your e-cigarette manual or the "Learn more" section for the product you purchased, available on our website.

• The e-cigarette no longer works / will not switch on: what should I do? 

If your e-cigarette no longer switches on, here are some simple checks to carry out:

- Make sure it is charged: connect your device to the charger and leave it plugged in for at least 30 minutes.

- Also check that the cable and adapter are working properly.

- Check that you have chosen slow charging: internet box, PC or console. We do not recommend using a fast-charging adapter (phone), a mains socket or a car cigarette-lighter socket. This may damage the stability of the battery and your e-cigarette.

- Test the power button (if present): some models require you to press the button several times quickly (usually 5 times) to switch on.

- Clean the connections: sometimes, residue or condensation can interfere with the contact between the battery and the pod/tank. Clean gently with a dry cloth or cotton bud.

- Check the condition of your coil: a burnt or incorrectly fitted coil may prevent proper operation. Try replacing it if necessary.

- Consult the instructions for use: your device may display an error message or a specific flashing pattern. Refer to the guide to understand the source of the problem. If, after these steps, your e-cigarette still does not work, please contact our customer service for more precise assistance or diagnostics here: Contact us - Le Vapoteur Discount

• The battery does not last long enough or no longer charges

Several reasons may explain this malfunction. The charger may be faulty or there may be a poor connection. In addition, the battery itself may be at the end of its lifespan or may need more time to reach its maximum power.

To identify the exact cause of the fault, you can try another battery with your current setup. If the same symptoms occur, the charger is likely to be faulty. In this case, simply replace it and test again. However, if the charger works with a different battery, the problem is probably with the battery itself, which will need to be replaced. It is important to note that a battery generally has an average lifespan of around 300 charging cycles. If the battery is too old, it may stop working properly. However, a new battery also needs to be charged several times before it reaches its maximum power.

If you suspect a poor connection, you can clean the thread and centre contact pin with a cotton bud soaked in alcohol, in case they are dirty. A poor connection can also result from insufficiently screwing the battery onto the clearomiser. In fact, overtightening can cause incorrect contact between the coil and the battery.

• My vape battery flashes and produces little or no vapour

When your vape battery flashes and produces little or no vapour, several causes may be considered. First, the battery may be flat. In this case, simply recharge it and try vaping again. If the battery continues to flash and drawing is difficult, this may be because the coil has not had enough time to cool down between puffs. To prevent overheating, the safety device activates and stops vapour production. To avoid this situation, it is recommended to wait around 20 seconds between each puff to preserve the coil.

In addition, this problem may also be caused by an e-liquid leak that has spread onto the battery, causing a poor connection. To remedy this, take a piece of absorbent paper and roll it into a thin wick, then insert it into the battery thread hole. Then place the battery vertically, with the LED facing upwards, on a sheet of kitchen roll to encourage the e-liquid to drain. Leave it overnight, then use a can of compressed dry air to clean it. Your battery should then work properly again.

• The atomiser on my e-cigarette does not heat up

If your vape battery works but the atomiser does not heat up, several causes may be behind the problem. Here are some solutions to remedy the situation.

There is likely to be a poor connection between the atomiser and the battery. To remedy this, unscrew the atomiser from the battery and screw it back on, taking care not to overtighten it. You can also use a paperclip to gently lift the contact pin, but be careful not to damage your equipment.

Another possibility is that the atomiser is too saturated with e-liquid. In this case, use a can of compressed dry air to remove the excess liquid, then clean the atomiser with hot water or an ultrasonic cleaner. Also make sure to clean the atomiser's contact pin and thread with alcohol. Finally, dry the atomiser thoroughly and add a few drops of e-liquid to the wick so that it can work properly again.

By following these different steps, you should be able to resolve the atomiser heating issue with your vape.

• My e-cigarette produces little vapour and has a burnt taste

If you notice that your e-cigarette produces little vapour and gives off a burnt taste, this may be the result of several issues commonly encountered by e-cig users. Here are some solutions to consider:

First, the sudden drop in vapour production and burnt taste may be due to a lack of e-liquid. When the coil heats while dry, the resistance wire burns the cotton, resulting in a burnt taste. In this case, simply fill the tank with e-liquid or change your atomiser cartridge.

Your e-liquid tank may also be full, but the connection with the coil may be faulty. This may be due to a priming issue. To remedy this, make sure the coil's absorbent cotton is soaked with enough e-liquid. Once properly supplied with e-liquid, the coil heats without producing a burnt taste. Also make sure to respect the voltage range recommended for your coil, as overheating can also cause a burnt taste. If, despite your efforts, your e-cigarette continues to produce this unpleasant flavour, it is time to change your coil.

By following these solutions, you should be able to resolve low vapour production and burnt taste issues with your e-cigarette. If the problems persist, it may be helpful to consult a professional or contact the manufacturer of your e-cig for further assistance.

• I am getting e-liquid in my mouth

1- The most common cause of e-liquid getting into your mouth is overfilling the tank. It is important to respect the tank's maximum capacity to avoid this inconvenience. Although ingesting e-liquid is not dangerous in itself, an excessive amount can cause this issue. In addition, drawing too hard on your e-cig can also cause this problem, as the e-liquid does not have time to vaporise and travels directly up to the drip tip. It is recommended to inhale gently and slowly to avoid this.

2- An incorrect setting on your e-cig may also be the cause of the problem. If your coil heats up too quickly, e-liquid vaporisation may be disrupted, causing splashing and e-liquid to travel upwards. Make sure your vape's power is correctly set by observing the power range recommended for your coil. In addition, occasional use of your e-cigarette with a prolonged period of inactivity can also cause this phenomenon. If your e-cig remains horizontal for a long time, e-liquid can accumulate around the coil. When you use your vape again, the excess may travel directly into your mouth. To avoid drawing in e-liquid, it is best to remove the atomiser cartridge and blow into the mouthpiece rather than inhale, which will expel the excess. Also remember to empty your tank or leave only a small amount of e-liquid if you do not plan to use your vape for a long time.

3- A worn coil or low battery may also cause e-liquid to travel upwards. If your e-cig battery does not have enough power to heat the coil properly, the e-liquid may vaporise inefficiently and travel upwards in liquid form. In this case, simply replace your battery with a new one and the problem should be resolved. Likewise, do not hesitate to replace a damaged coil, as a faulty coil will not be able to heat the e-liquid properly, which may cause e-liquid to travel upwards.

By following these solutions, you should be able to prevent e-liquid from rising into your mouth when using your e-cigarette.

In any case, the recommendations above are general and depend on the e-cigarette model used. We recommend consulting your e-cigarette manual or the “Learn more” section of the product you purchased, available on our website.

📩 If problems persist despite these recommendations, contact us: Here!