🔙 What address should I use to return my products?

🔁 Would you like to return your items (or send us a postcard?)

❌ You did not take out the So’Discount guarantee when placing your order: you have 14 days to change your mind in accordance with legal provisions, and return costs are at your expense:

📩 Write to us* via our contact form, specifying the reason for your request and your order reference: This way!

Once we have received your request, Vapoteur Discount customer service will get back to you quickly with instructions for returning your parcel.

Once we receive your parcel, you will be notified by email and we will credit a voucher to your Customer Account > Discount vouchers.

✅ You took out the So’Discount guarantee when placing your order: you have 30 days to change your mind and return delivery costs you nothing:

📩 Write to us* via our contact form, specifying the reason for your request and your order reference: This way!

Once we have received your request, Vapoteur Discount customer service will get back to you quickly, providing a returns label and instructions for returning your parcel.

• Once we receive your parcel, you will be notified by email and we will credit a voucher to your Customer Account > Discount vouchers.

⚠️ *Any return sent without first contacting customer service via the contact form will automatically be sent back to you.

💡 To find out everything about withdrawal, see our “I would like to withdraw” article in the “Returns policy > Withdrawal” section