😥 My order is delayed

We understand you’re eager to receive it… but there is always an explanation! 😌

💡 First, please check the delivery date shown in your order tracking. You can find it in your Customer Account > Orders > Details

There may be several explanations:

• If your parcel tracking shows regular movement on the carrier’s website (with updated information and no apparent hold-up), please wait an additional 2 to 3 days 😇

• If the tracking shows that your parcel has been held at the carrier’s platform for more than 48h, please contact us: here! Please provide your order reference and as much detail as possible about the situation, and we will get back to you as soon as possible to clarify it 🕵🏻‍♂️

• You may have fallen for a favourite product and, due to high demand, we are restocking it 🤭
  You will therefore need to add 2 to 3 additional working days to the indicated timeframe before everything is ready to be sent to you! Rest assured, we will keep you informed as soon as your order is complete, and you will receive an email once it leaves our warehouse 🙏

⚠️ If you have not received an order within 96 hours of receiving the dispatch email sent by www.levapoteur-discount.fr:

If you have not been contacted by www.levapoteur-discount.fr and have not received any further information about the delivery of your order (email or SMS from the carrier), please contact our Customer Service team to notify us of the delivery delay here: Contact us - Le Vapoteur Discount