🙅🏽‍♀️ I would like to change or cancel my order

🫨 Have you changed your mind, made a mistake or forgotten a product in your order? No stress! 💆‍♀️

You can cancel or amend your order within 30 minutes of it being confirmed. To do so, please contact customer service via the contact form.

We can only cancel your order if it was placed during customer service opening hours.

Whether your order can be cancelled will mainly depend on its status:

1. Payment accepted status:

As soon as your order is complete and has the "Payment accepted" status, you have 30 minutes to request its cancellation from our customer service team. Your request will only be processed during our opening hours.

2. Payment pending status :

If your order is awaiting a bank transfer, you can still cancel it as long as we have not yet received payment. You can therefore contact customer service at any time before the transfer is confirmed, so they can handle it.

Do I have to pay additional charges?

If you use the credit note for your cancelled order issued by customer service, several options are available to you:

1. New order with the same products

If you wish to place a new order with the same products (same quantity, same price) and choose the same carrier, you will not be charged any additional fees. You will be able to complete your order without adding a payment method.

2. New order with different products or a different carrier

If you wish to place a new order with different products, a different quantity or a different price, additional charges will be applied to your basket. If you choose a carrier other than the one selected for your cancelled order, that carrier's rate will be applied to your new order. You will then be asked to pay the difference at the end of the checkout process for your new order.

Donations are non-refundable

If you place an order and make a donation to a charity, please note that this donation will not be refunded if your order is cancelled. A donation is considered final and cannot be refunded or converted into a discount voucher.

Getting a refund to the payment method used

As stated above, cancelling an order generates a credit note for the order amount, which you can find in your customer account > Discount vouchers.

However, if after cancelling your order you wish to be refunded to one of these payment methods, please specify this to customer service when requesting cancellation.