🗽 Understanding my order status

Need to know the status of your order?

We pay particular attention to every stage of your order to ensure a transparent and seamless experience.

Here are the different statuses of your order:

🕰️ Awaiting bank transfer

This status means that your order has been received, but payment has not yet been confirmed. We are awaiting receipt of the bank transfer to validate the order. Once the transfer has been received and verified, the order will move to the next stage, "Payment accepted".

The confirmation time may vary depending on the bank and processing times. We recommend making the transfer promptly so that the order can be processed as quickly as possible. Once payment has been confirmed, the order status will be updated.

✅ Payment accepted

Payment has been confirmed, and your order has been received by our team. It will be processed within 24 to 48 hours.

🚚 Dispatched

Your order has left the warehouse after being carefully prepared and packaged. Your parcel is on its way, and a tracking number has been sent to you by email, allowing you to track your order's journey in real time.

🤩 Delivered

Your order has been delivered and is now in your hands. All that remains is to enjoy your purchase!

💸 Refunded

Our team has refunded your order. This may be a store credit, which you can find in the "Discount vouchers" section of your customer account, or a refund issued to the payment method used for your purchase. The latter will appear on your bank statement within 5 to 10 working days.

❌ Cancelled by customer

You cancelled your order within 30 minutes of the payment stage. A store credit for the amount of this order has automatically been added to your customer account > Discount vouchers.

🛑 Cancelled

For technical or commercial reasons, our customer support team had to cancel your order.