💻 I can’t log in to my customer account

Are you having trouble logging in to your customer account?

Here are our recommended steps to follow (expert advice) 😎

1. Make sure you are not logged in as a “Guest”

If you cannot access information relating to your account and order, it is because you have not created an account and are therefore using our website as a “Guest”. Not very practical!

In this specific case, you can contact our customer service team for more information about your order: Write to us here!

💡 Handy tip: For your future orders, we recommend creating an account so that you can access all the information linked to it and all its benefits 💎

If that is not the problem, then it is a little more technical 👩🏼‍💻

2. Clear your browser cache and cookies

• On your computer, open your browser.
• At the top right, click the three-dot icon in the top-right corner of the window

Depending on your browser:

🌎 With Edge:

• Select “Settings”
• On the left side of the window, select “Privacy, search and services”
• Scroll down to the “Clear browsing data” section and select “Choose what to clear”
• Under Time range, choose “All time”
• Tick “Cookies and other site data” and “Cached images and files”
• Then click the “Clear now” button

With Google Chrome:

• Clear browsing data
• Choose a time range, such as “Last hour”.
• Select the types of information you want to delete.
• Click “Clear data”
• Log back in to our website using your email address and password

3. Use private browsing

• On your computer, open your browser.
• At the top right, click the three-dot icon in the top-right corner of the window
• Then click: New Incognito window or New InPrivate Window
• A new window will appear. In the top corner, you should see the private browsing icon
• Enter the address www.levapoteur-discount.fr
• Log back in to our website using your email address and password

If you are still unable to log in despite this, please contact us: This way!