😰 My card has been hacked

We are truly sorry to hear that you have been the victim of bank fraud. We understand that this situation can be stressful, but rest assured that we will do everything in our power to support you.

👉 Here are some important steps to follow to secure your information and limit the risks:

1. Contact your bank immediately: Inform your bank about the fraud so that it can block your card and begin the necessary procedures to recover the stolen funds. Your bank may also provide you with a new bank card.
2. Monitor your accounts: Check your bank accounts regularly to identify any other suspicious transactions. If you notice any unauthorised transactions, report them to your bank without delay.
3. Change your passwords: If the fraud involves information linked to your online accounts, it is essential to change your passwords immediately, especially for online banking services and websites where you make purchases.
4. Report the fraud: Do not hesitate to report the incident to the relevant authorities. In some cases, filing a complaint may be necessary to follow up on the investigation.

💡 Our advice for keeping your information secure in future:

• Use complex, unique passwords for every account.
• Enable two-factor authentication whenever possible.
• Be vigilant about suspicious emails or messages (phishing) and avoid sharing your banking information by phone or online.

📩 If you have any questions or need further assistance, please contact us here! 

Thank you for your trust, and take care.