🔁 I wish to withdraw

Changed your mind? It happens to the best of us 😉

⛔️ You did not take out the So’Discount guarantee when placing your order: you have 14 days to change your mind in accordance with legal provisions, and return costs will be at your expense:

📩 Write to us via our contact form, stating the reason for your request and your order reference: Click here!

Once your request has been received, Le Vapoteur Discount customer service will get back to you promptly and tell you how to return your products to us.

• Once we receive your parcel, you will be notified by email and we will credit your Customer Account > Discount vouchers.

✅ You took out the So’Discount guarantee when placing your order: you have 30 days to change your mind, and the return costs you nothing:

📩 Write to us via our contact form, stating the reason for your request and your order reference: Click here!

Once your request has been received, Le Vapoteur Discount customer service will get back to you promptly, providing you with a return label and telling you how to return your products to us.

• Once we receive your parcel, you will be notified by email and we will credit your Customer Account > Discount vouchers.

⚠️ To be accepted under the right of withdrawal, returned products must reach Le Vapoteur Discount:

• Before the aforementioned deadline expires.
• Complete and in their original packaging.
• In a saleable condition (in particular, in perfect working order, clean, unworn and undamaged).

In accordance with the law, the right of withdrawal allows you to assess the characteristics and proper functioning of the items ordered. Under no circumstances does it allow you to return a used item.

Products received by Le Vapoteur Discount that are damaged / broken / used / marked by handling unsuitable for assembly in accordance with the manufacturer's specifications and accepted industry practices, or by packaging that is insufficiently protective during transport, will be refused. They will therefore not be eligible for a credit note.

You will be informed by email if your withdrawal request is refused, together with the reasons for this refusal. Within seven (7) days of receiving this email, you may notify Le Vapoteur Discount by return email or telephone that you wish to recover your refused item.

⛔ Which products are not covered by the right of withdrawal?

In accordance with Article 13.2 of our Terms and Conditions of Sale and pursuant to Article L. 221-28 of the French Consumer Code:

This list is not exhaustive and is provided for information purposes only. Consumers will not be entitled to a right of withdrawal for the purchase of the following products:

• All products included in the “clearance” category (which includes products with an expired best-before date) → see our article on this subject: My order > I received products with an expired best-before date
• All equipment used and placed in Customers' mouths, for hygiene reasons
• All opened e-liquids
• All opened e-liquids containing nicotine
• Any products that cannot be separated from one or more other products due to mixing carried out by the Customer (for example: concentrated flavouring, base, nicotine booster, additive…)