📢 How does the product warranty work?

👉🏻 Please note that you benefit from a two-year warranty at Le Vapoteur Discount.

Under this warranty, Le Vapoteur Discount customer service will provide you with the after-sales return procedure on a case-by-case basis when you make your claim.

In France, the law on warranties for e-cigarette-related products is governed by general rules on consumer protection, particularly those relating to the statutory guarantee of conformity and the warranty against hidden defects.

These rules apply to both consumables (coils, pyrex tanks, cartridges, drip tips, e-liquids) and non-consumables (batteries, kits, mods, atomisers, clearomisers, chargers).

1. The statutory guarantee of conformity

The statutory guarantee of conformity is a right granted to consumers that allows them to request the repair or replacement of a defective product within a certain period.

• Statutory conformity guarantee period

In France, new products benefit from a statutory conformity guarantee of 2 years from the delivery date. This applies to non-consumable products (batteries, kits, mods, atomisers, clearomisers, chargers) purchased as part of a commercial transaction.

• Non-conforming products:

If the product has a lack of conformity within 2 years of purchase (for example, an atomiser that does not work properly from the outset), the consumer may request that the product be repaired or replaced. If this is impossible, they may request a refund.

• Consumable products:

Coils, pyrex tanks, cartridges, drip tips and e-liquids are not covered by the statutory conformity guarantee, as they are considered consumable products that cannot be returned or exchanged once opened (except in the event of an obvious defect or lack of conformity). However, if the product is defective at the time of purchase (for example, a bottle of e-liquid that leaks as soon as it is opened), it may be eligible for a credit note, refund or replacement request, subject to certain conditions.

The lifespan of coils depends on their use. However, if a coil has a manufacturing defect before the end of its normal lifespan, the consumer may request a replacement.

2. Guarantee against hidden defects

This guarantee also enables the consumer to take action in the event of a hidden defect in a product, i.e. a defect that was not visible at the time of purchase but makes the product unusable or dangerous.

• Guarantee period for hidden defects

The time limit for taking action under the guarantee against hidden defects is 2 years from the discovery of the defect, but may not exceed 5 years after purchase. If a product has a hidden defect, even after the statutory conformity guarantee period, the consumer may request repair, replacement or a refund for the product.

3. Exceptions

Certain situations are not covered by the guarantees:

• Normal wear and tear: If a product undergoes normal wear and tear during use, such as a coil that wears out over time or an atomiser that deteriorates after several months of use.
• Misuse: If the product has been misused, for example due to improper maintenance of the e-cigarette or impact damage, this may void the guarantee.

💭 In summary:

• Non-consumable products such as batteries, kits, mods, atomisers, clearomisers and chargers are covered by a 2-year statutory conformity guarantee.
• Consumable products such as coils, pyrex tanks, cartridges, drip tips and e-liquids are covered by the statutory conformity guarantee only in the event of a manufacturing defect, and not due to wear and tear or the product having been opened.
• In the event of a lack of conformity or hidden defect, the consumer is entitled to repair, replacement, a credit note or a refund, depending on the circumstances.